Conflict at Work Webinar

Online Events

Conflict at Work:
How to De-escalate & Prevention

Wednesday April 5 2023, 0930-1230 (AEST)

Presented by Samuel Eddy, Principal, Samuel Eddy Consulting. Educator, Coach and Speaker (Click Pic for Bio/Background)

$220 inc GST

Introduction / Overview:

Explore what fuels blame and toxic cultures & what to do when you encounter it.

Finger-pointing, blame, bullying, lack of accountability, gaslighting and other so-called toxic behaviours are a source of tension and strain in many workplaces, not to mention the flow-on impact to productivity. In this thought-provoking webinar, Sam tackles one of the hardest topics for workplaces to address, through the lens of understanding and empathy.

Outline / Objectives:

Part 1: Boost your knowledge - the psychology of conflict

Why do we all blame, judge and hit the 'red zone' at times
What is unconsciousness & toxic behaviour?
Thinking traps that lead to conflict
First steps: putting aside Ego & not taking things personally

Part 2: Tactical tools to de-escalate in the heat of the moment

Stepping into conscious awareness & out of "survival mode"
How to be empathetic with built-in boundaries
Staying closer to 'Green' with mindfulness
- Self-regulation of energy and emotion
- Non-triggering language choices and tone
- Firm, clear and calm
- Empowered body-language